MTN Fintech Services (MoMo) has responded to growing public concerns over cash shortages at MoMo agent outlets, assuring customers that practical solutions are being explored to ease the current inconveniences.
Addressing the press Tuesday, the company’s chief executive officer, Francis Matseketsa acknowledged recent complaints from MoMo users who have been unable to withdraw cash at some agent locations.
“We are aware of the public outcry and would like to reassure our customers and the general public that we are actively engaging with relevant stakeholders to find lasting solutions,” asserted Matseketsa.
Among the immediate measures being promoted is the adoption of digital payments, encouraging users to use MoMo for transactions at local merchants and retail outlets instead of relying solely on cash.
MTN MoMo is calling on all wholesalers, retailers, and merchants to accept MoMo as a form of payment, which the company argues, would help eliminate unnecessary dependence on physical cash and reinforce a value chain that supports financial inclusion.
“The Government of South Sudan, through the Ministry of Finance and the Bank of South Sudan, has already made pronouncements promoting electronic payments. It is now time for the public to fully embrace this shift.”
Matseketsa further emphasized that while the country is still in the early stages of transitioning to a digital economy, embracing cashless transactions is essential for long-term economic growth.
The company reiterated its commitment to financial inclusion and economic development by offering innovative services such as MoMo Pay, international remittances, airtime purchases, school fee payments, and bank-to-wallet transfers—all without the need for physical cash withdrawals.
As the country progresses toward a cashless economy, MTN MoMo remains confident that with patience and cooperation, South Sudan can successfully transition to digital payments.
